We know how awful it is to break your favorite fishing rod, blank, or accessory. Rod Forge Service & Repair provides our anglers complete confidence that if one of our products is broken for any reason, there is a quick, hassle-free solution to get them back on the water.
Every Rod Forge fishing rod is built with an emphasis on quality and reliability. For this reason, we test 100% of our blanks before they ever leave the factory. Though fishing rods do break, we work diligently to ensure that it’s not due to defects in materials and workmanship. If you believe your product broke because of a defect, please refer to Tom Kirkman’s article, Rod Failure (RodMaker Magazine). If after learning more about rod failure you still believe you have a defect, please select your rod above and choose the appropriate service option.
If a Rod Forge product is broken or damaged due to typical wear and tear, accidents, broken or rusty guides, no problem. For a fee Rod Forge provides thorough and timely product service and repair. For multi-piece rods, we also provide replacement sections as a fast and less costly alternative to returning your rod or blank for service. Additionally, replacement sections can be carried as spares for travel.
FULL LIFETIME WARRANTY
The Rod Forge product warranty covers breakage due to defects in materials and workmanship only. During the lifetime of the registered owner, Rod Forge will repair or replace any product that breaks due to defect at no charge. If you believe your product breaks because of a defect, please contact us at info@rodforge.com. If appropriate, we ask that that the product be returned for inspection. We will complete an inspection and contact you within 3 business days of receiving the product with our plan to replace it.
We are always happy to answer questions about why a Rod Forge product broke. With respect to fishing rods, please also refer to Tom Kirkman’s article, Rod Failure (RodMaker Magazine). It’s usually not difficult to determine why a fishing rod broke and this article allows you to determine the cause of failure.
Rod Forge does not cover any product broken or damaged due to typical wear and tear, accidents, broken or rusty guides, but no worries, for the replacement fee we can get you taken care of on a new rod or replacement section.
For multi-piece rods, we also provide replacement sections as a fast and less costly alternative to returning your rod for service. Replacement sections can also be carried as spares for travel.
While defects in the blank are very rare, most defective rods do not make it past quality control at factory. We do understand it still could happen. If you believe your rod has a manufacturer defect, follow these steps:
1. Take pictures of the following areas of your rod:
The area you believe to be defective
Handle portion
Logo portion
Entire rod
2. Send the following information via email to info@rodforge.com:
Full name
Phone number
Pictures of your rod
Proof of purchase
3. Rod Forge will review your case and promptly reply with next steps.
FAQ – Frequently Asked Questions
I believe I have a defective product. What should I do?
While defects in the blank are very rare, most defective rods do not make it past quality control at factory. We do understand it still could happen. Start by choosing your rod from the dropdown menu above. After hitting the Continue button, you’ll see additional information on what to do with your product.
Where do I send my rod to for service and repair?
Mail package to the below address. Please keep your tracking information to stay in the know of when your package is delivered to our building.
Rod Forge
Attn: Parts & Service
1313 Avenue R
Grand Prairie, TX 75050
What is the Return/Exchange policy?
You can return or exchange a product purchased through Rod Forge as long as it remains unused and in pristine condition. Simply return it to our headquarters with a note for a return or exchange. We will then refund or credit the item. For exchanges, there will be a shipping charge to ship out the exchanged item.
What do I do if my package shows up damaged?
If your package is damaged, please notify info@rodforge.com within ten (10) days of its arrival so we can submit a claim to the carrier. Submitting a claim within ten days is a typical policy for most shipping providers. We are not responsible for any damaged packages that haven’t been addressed to us within the past ten days of receipt.
